Terms and Conditions

These terms apply to purchases, repairs, servicing, deliveries, returns, and used-game buy-back or trade-in services offered by Venture Games.

1. Purchasing Policy

New Products

 - New physical and digital products do not carry a warranty unless explicitly stated at the time of purchase.

Pre-owned Products

• Pre-owned products may show signs of previous use, including scratches, marks, or cosmetic imperfections.
• Pre-owned games include a 3-day warranty subject to verification. Eligible cases may qualify for a refund, replacement, or exchange.
• Pre-owned machines include a 15-day warranty, excluding power-related issues.
• Accessories include a 15-day warranty, subject to the applicable product conditions.

2. Repairing and Servicing Policy

Repair Warranty

- Repairs on machines, servicing, and controllers include a 7-day warranty limited to the specific part or issue repaired.

Estimated Repair Time

• Repairs may take 2 working days to 1 week, depending on the issue and parts availability.
• Our team will communicate any significant delays caused by parts availability.
  

Dead Machines

• For machines received in a dead or non-working condition, we cannot guarantee the functionality of other components that were not part of the repair.
• For example, a lens or another component that was previously working may develop an issue during or after the repair process due to the machine's existing condition.

Major Hardware Issues

- Board-level and other major hardware repairs carry a risk of failure. Despite our efforts, the machine may remain unusable or become irreparable during the repair process.

Controller Joystick Drift

- Joystick drift repairs are performed with an estimated 90% success rate. Complete resolution cannot be guaranteed in every case.

3. Selling Used Machines to Us

Opened Machines

• If a customer wishes to sell a machine that has previously been opened, the assessment may take 2–3 working days.
• This time is required to diagnose the reason for the previous opening, assess the machine's current condition, and determine its market value.
• The final purchase offer will depend on the machine's condition and current market price.

4. Delivery Policy

Delivery Time

• Karachi: Estimated delivery within 24–48 working hours.
• Out of Karachi: Estimated delivery within 3–5 working days.
• Delivery timelines are estimates and may vary due to unforeseen circumstances.
• Once the parcel is handed over to the courier, any delivery delays are beyond our control. Our team will assist with coordination where possible.
• If a delay occurs on our side, our team will keep the customer informed.

Cash on Delivery (COD)

• A 4% COD service charge applies to Cash on Delivery orders.
• Customers can avoid this additional charge by paying online.

Delivery Charges and Returns

• If a product is verified to be faulty or non-working upon delivery, we will cover the applicable delivery charges for the approved resolution.
• For returns requested for reasons other than a verified product fault, the customer will bear the applicable delivery charges, subject to the relevant return policy and applicable law.

Third-Party Delivery Services

• If a customer chooses a third-party service such as Bykea or inDrive, the delivery is arranged at the customer's request.
• Venture Games is not responsible for delays, damage, or loss caused by a third-party courier after handover. We may assist with coordination where possible.

5. Order Confirmation and Cancellation

• All orders are subject to stock availability and confirmation by our team.
• Customers should contact our team as soon as possible to request changes or cancellation before dispatch.
• Once an order has been dispatched, cancellation may not be possible.
• Any approved cancellation or refund will be handled according to the applicable payment, delivery, and return conditions.

6. Product Inspection Upon Delivery

• Customers are advised to inspect their products upon delivery.
• Any visible damage, missing items, or suspected product fault should be reported to our team as soon as possible.
• Customers may be asked to provide clear photos or videos to help verify the issue.
• Claims will be assessed according to the applicable product policy and consumer protection requirements.

7. Returns, Replacements, and Exchanges

• Returns, replacements, and exchanges are subject to the applicable product warranty and return policy.
• Products should be returned with their original packaging, accessories, and included items, where applicable.
• Products damaged due to misuse, mishandling, liquid damage, unauthorized modifications, or unauthorized repairs may not qualify for a warranty claim.
• All claims are subject to inspection and verification by our team.

8. Advance Payments and Refunds

• Refunds, where applicable, will be processed after verification and approval by our team.
• Refund processing times may vary depending on the payment method, bank, and payment provider.
• Applicable delivery charges will be handled according to the delivery and return policy.
• For orders involving advance payments, any cancellation or refund will be assessed according to the applicable order conditions and consumer protection laws.

9. Repair Warranty Exclusions

• The repair warranty applies only to the specific part or issue addressed during the repair.
• Unrelated faults or new issues arising after servicing are not covered by the repair warranty.
• Physical damage, liquid damage, power-related damage, misuse, or unauthorized repairs after servicing are excluded unless directly caused by our repair work.
• If the same repaired issue occurs again within the warranty period, customers should contact our team for an assessment.

10. Digital Products

• Customers are responsible for checking the compatibility, platform, and region requirements of digital products, including gift cards and digital codes, before purchase.
• Customers should carefully verify product details before completing their order.
• If a digital code is reported as invalid or already redeemed, customers must contact our team and provide relevant evidence for verification.
• Any resolution will depend on verification, the applicable product policy, and the terms of the digital product provider.

11. Used Games Buy-Back and Trade Policy

At Venture Games, we offer a buy-back and trade-in option for eligible used games under the following terms.

Buy-Back Pricing Structure

• Buy-back prices are calculated against the current market price.
• For games priced above PKR 8,000, the current market price will be used to determine the buy-back value. If the market price remains unchanged, the applicable deduction will be applied to that price.
  
  

Policy Validity

• The buy-back pricing policy is valid for 30 days from the original purchase date.
• After 30 days, the buy-back value will be determined according to the current market price and the game's condition.

Condition Requirements

• The game must be in fully working condition.
• Discs must be functional and free from damage that affects performance.
• Broken, damaged, or non-working games will not be accepted.

Inventory Verification

• The game's original Venture Games inventory code or tag must be present on the back of the case or as originally provided.

·         Games without the required inventory code or tag may not be eligible for buy-back at the policy price.

Used vs. New Games

• This policy applies to used games.
• Any new game accepted for buy-back will be valued at the applicable used-game market rate.

Final Assessment

• All games are subject to inspection and approval before the buy-back price is confirmed.
• The final offer will depend on the game's condition, current market value, and eligibility under this policy.

12. General Conditions

• These terms apply alongside any product-specific warranty, return, repair, or service conditions communicated at the time of purchase.
• Venture Games reserves the right to verify product condition, inspect returned items, and assess warranty or buy-back claims.
• Policies may be updated when necessary. Any applicasassble changes will be communicated through our official channels.
• All applicable warranty periods begin from the date the product is delivered to the customer or collected by the customer, whichever applies. For repair and servicing jobs, the warranty period begins when the repaired item is handed back to the customer.
• For items sent to us via courier, our team will inspect the product first and process the payment within 24–48 working hours after verification.

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